FAQS
How do I make a purchase?
Shopping at Bushra Abbasy is easy: Browse the store to find what you like. Once you have found an item, choose your specification and click on the ‘ADD TO CART’ button on the product page. Review the items in your shopping cart. You can add or remove any items before checking out. Check out to complete your order.
Which countries does Bushra Abbasy ship to?
Bushra Abbasy ships worldwide.
How long does delivery take and how much will it cost?
We deliver online orders for in 3-5 working days in Pakistan and 10-15 working days internationally. If the order does not reach you in the specified time, please contact us.
Do you offer same day delivery?
Same day delivery is only possible in Islamabad.
Does Bushra Abbasy ship to multiple addresses?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
Can I change or cancel my order once it has been placed?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. Please note that, we’ll be unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please call customer care.
How do I return or exchange an item?
In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their order for a different product or avail the option of Online Store Credit for the same amount (minus shipping costs), in case they wish to return a product.
Will I be refunded the full value of my order?
We do not offer any refunds. We do, however, give online store credit of equal value, which you can use to shop for something else at a later date. Please not that this is only applicable if you return the item within 7 days and it is not inclusive of shipping costs.
There is a fault with the product. What do I do?
In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their order for a different product or avail the option of Online Store Credit for the same amount (minus shipping costs), in case they wish to return a product.